Refund policy

At Boxed Bouquets Melbourne, we take pride in creating beautiful, high-quality floral arrangements tailored to each order.  Our customer experience is very important to us.  From the start of your order through to completion we’re here to help with any flower choices/number adjustments/address information/delivery times and any other important details relating to your beautiful wedding flowers throughout the journey of the creation of your bouquets/flower order.  With this in mind we request that any changes to your order are made in writing via email to sales@boxedbouquets.com.au  no later than 3 days prior to the wedding to guarantee the change will be accepted into our ordering system and the order fulfilled as your updated requirements..  

Cancellations:

Once an order has been placed and preparations have begun—such as ordering flowers or starting the design—we are unable to cancel or refund the order. This is because fresh flowers are perishable and costs are incurred as soon as we begin preparing your arrangement.

Returns & Refunds:

Due to the perishable nature of flowers, we cannot accept returns or offer refunds. All sales are final.

Quality Concerns:

If you have any concerns about your order, please contact us via our Contact Us page or by emailing us a sales@boxedbouquets.com.au. . We will always do our best to help.

On the wedding day, our hotline is available via WhatsApp 0422267173.  Our chat will be live and operator ready for you.